Refund and Returns Policy

Website: www.esmera.in
Effective Date: April 15, 2025

At Esmera.in, we value your satisfaction. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Products must be unused, unwashed, and in original condition with tags and packaging intact.
• Items that are damaged, used, or altered will not be accepted for return.

2. Non-Returnable Items

• Customized or made-to-order products.
• Items marked as “Final Sale” or “Non-returnable” on the product page.

3. Replacement Policy

• If the item is defective, damaged, or wrong product was delivered, we offer a free replacement.
• Raise a request within 48 hours of delivery by contacting us at:
  * Exchange/replacement product will be delivered within 5 business days
  • 📧 Email: esmeraindia@gmail.com
  • 📞 Phone: +91 92014 55815
• Attach photos/videos of the product and packaging for faster resolution.

4. Return Process

1. Contact us with your order number and reason for return.
2. Our team will schedule a reverse pickup or guide you through the return process.
3. After quality check, we’ll process a refund or replacement as per your choice.

5. Refund Policy

• Refunds are credited to the original payment method within 5–7 working days after approval.
• Shipping charges (if any) are non-refundable unless the product was defective or incorrectly delivered.

6. Need Help?

We’re happy to assist you!
📧 esmeraindia@gmail.com
📞 +91 92014 55815
📍 Hinjewadi, Pune, Maharashtra